Frequently asked questions

LunoVPN is a privacy-first VPN. It encrypts your connection and replaces your IP address with one of ours, and it does so without ever learning who you are: accounts are a random 16-digit number with no email address, name or phone number attached.

You don't sign up in the usual sense. Install the app and it generates a random 16-digit number, which is your entire account. There is no form. Keep the number safe, because with no email on file nobody can recover it — including us.

No activity logs of any kind: no browsing history, no DNS queries, no session timestamps tied to an account, no user-attributable IP records. That implementation was assessed by CyberNexis Ltd across 131 controls and the full report is published, including the four findings we were asked to fix.

$3.99 a month, $10.99 for three months, or $29.99 a year, which works out at about $2.50 a month. Every feature is included on every device you own, with no per-device or per-location charge, and every plan has a 30-day money-back guarantee.

As many as you own. There is no device limit and no extra charge — phones, laptops, tablets, TV boxes and a router if you want one, all on the same account number.

Windows, macOS, Linux, Android, iOS, Apple TV, Android TV and Google TV, plus manual configuration for routers. See the download page for all of them.

Yes. Monero is accepted directly, so the payment carries no name or card. Cards and app stores work too if convenience matters more; we never receive or store the identity behind them either way.

46 countries and 54 cities, all included in every plan. There are no premium servers and no per-location charge. The full list is on the servers page.

No, and we would rather say so. A VPN hides your IP address and stops your provider seeing which sites you visit. It does nothing about browser fingerprinting, tracking cookies, or the fact that logging into an account identifies you completely. Our privacy check shows the full picture.

Possibly not. A VPN helps against your internet provider, your mobile carrier and untrusted networks. If your concern is advertisers, browser settings matter far more. If being identified could endanger you, Tor is the right tool rather than any commercial VPN. Our threat model assessment takes about a minute and will tell you honestly.

Tell us within 30 days of your first purchase and we refund the full term. No reason required, no retention process, and no email address to unsubscribe from afterwards. Crypto payments are refunded in kind or as credit.

Quote your 16-digit account number and we can see whether the subscription is active, which covers almost everything. If you want a reply by email you can use any address you like, including a throwaway one — we never attach it to your account.